Support
Help when you need it
Answers for the common questions, and real people for everything else.
Service status
Our products publish their uptime on public status pages. Hosting customers are emailed about planned maintenance at least 48 hours ahead.
- ThreadCountstatus.threadcount.tech ↗
- ClearAuditstatus.clearaudit.tech ↗
- Fadenstatus.faden.tech ↗
Guides
Point a domain, set up email, restore a backup, move from another host.
Chat and email
Our assistant answers straight away, and a person follows up on anything it can't.
Contact support →Client area
Invoices, plan changes, your cPanel login and support history.
Opening soon.Response times
| What | Example | First reply |
|---|---|---|
| Any question | “How do I set up email on my phone?” | Assistant: straight away |
| Needs a person | Something isn't working right | Within 1 business day |
| Pro hosting and managed servers | Any request | Answered first |
| Managed server down | Site or server not responding | Alerted automatically, 24/7 |
Business hours are 9 am to 5 pm, Monday to Friday, Brisbane time, excluding Queensland public holidays. Details in our service levels.
Using one of our products?
ThreadCount, ClearAudit and Faden each have their own help centre and support address on their websites.