Customer Service and Complaints Policy

We'll treat you with respect, listen, keep you informed and try to fix the problem quickly and fairly.

Making a complaint never affects the service you get from us.

Chat with us on our contact page or email hello@pricehq.tech, and say it's a complaint.

Tell us what happened, what service it's about, and what you'd like us to do. Screenshots and dates help.

If you need help making a complaint, for example because of a disability or language, tell us and we'll help.

We acknowledge your complaint within 1 business day.

A person looks into it, may ask you questions, and aims to give you a response within 10 business days. If it's complex and will take longer, we'll tell you why and when to expect an answer.

Our response explains what we found and what we'll do, such as fixing the problem, a service credit or a refund.

Reply to our response and ask for a review. The business owner reviews it personally and responds within 10 business days.

Consumer rights: the Queensland Office of Fair Trading (or the fair trading agency in your state) and the ACCC.

Privacy: the Office of the Australian Information Commissioner.

.au domain names (once launched): if we can't resolve a complaint about a .au domain, you can contact auDA, which licenses .au registrars.

You can use these options at any time, but we hope you'll give us the chance to fix things first.

We keep a record of complaints and what we did, and use them to improve. Complaint records are handled under our Privacy Policy.