Data Retention and Account Closure

We may keep information longer where the law requires, for example to respond to a legal claim or a valid request from authorities.

When you cancel a service, it keeps running to the end of the billing period unless you choose to stop straight away. Then its data is deleted.

Download your files, databases and email before the service ends. We can't recover data after deletion.

The account owner can close the account from My profile → Close account in the client area.

You'll see your active services and any unpaid invoices, choose to cancel services at the end of their billing periods or straight away, confirm with your password and two-step sign-in, and confirm the email we send you.

Unpaid invoices must be paid or are cancelled under our Terms of Service. Refunds follow our Refund and Cancellation Policy.

Support can reopen a closed account within 30 days. After that, your account and personal details are deleted, except invoices and payment records we must keep.

You can ask us to delete personal information we hold about you at any time. We'll delete it unless we need to keep it for a legal reason, and tell you what we kept and why.