How can we help?
Answers to common questions, guides for the basics, and real people for everything else.
Popular topics
Backups and security
Talk to us your way
Write to us any time. A person replies within 4 hours, 7 am to 10 pm every day.
hello@pricehq.techWhen to expect a reply
| Any question | Assistant: straight away |
|---|---|
| Needs a person | Within 4 hours (7 am – 10 pm) |
| Pro hosting, priority support, managed servers | Answered first |
| Managed server down | Alerted automatically, 24/7 |
People answer 7 am to 10 pm Brisbane time, every day, including weekends and public holidays. See our support policy and service levels.
Service status
Each of our products publishes its uptime on a public status page. Hosting customers are emailed about planned maintenance at least 48 hours ahead.
- ThreadCountstatus.threadcount.tech ↗
- ClearAuditstatus.clearaudit.tech ↗
- Fadenstatus.faden.tech ↗
Frequently asked
How do I log in to cPanel?
From the client area: open your hosting service and choose “Log in to cPanel”. Your login details are also in your welcome email.
How do I point my domain at PriceHQ?
At your registrar, set the nameservers to ns1.pricehq.tech, ns2.pricehq.tech, ns3.pricehq.tech and ns4.pricehq.tech. Changes usually take a few hours.
How do I restore a backup?
In cPanel, open Backuply to restore files, databases or the whole site from a daily backup. Or ask support and we’ll do it.
How do I cancel?
From the client area, under your service. New services can be refunded for change of mind within 7 business days; see the refund policy.
Using ThreadCount, ClearAudit or Faden?
Each product has its own help centre: threadcount.tech, clearaudit.tech and faden.tech.
Still need a hand?
Send us a message. A person replies within 4 hours, 7 am to 10 pm every day.